Where are you located?
Kirk's Jewelry is located in Chico, California and opened in 1973. We are located in a beautiful downtown just blocks from California State University Chico.
Downtown Chico is filled with flavorful restuarants, bakeries, coffee shops and boutiques of all kinds.
What kind of metal, diamonds or gemstones do you use?
Our pieces are made from 14k & 18k recycled gold and platinum and conflict-free diamonds and gemstones.
Our diamonds, either mined or laboratory grown and gemstones are sourced using ethical practices and come from around the world. No two gemstones are alike and can vary in size and color and may contain imperfections.
Your finished piece of jewelry is accompanied with an Appraisal for insurances purposes for replacement if your piece is ever lost or stolen, and the focal point diamonds both mined and laboratory grown are accompanied with a report from one of the following laboratories: Gemological Institute of America (GIA), International Gemological Institute (IGI) or Gem Certification & Assurance Lab (GCAL).
Do you use recycled gold or platinum?
Yes, it is very important to us and we are committed to care for our environment. We maintain high standards, practice sustainable sourcing methods, and use recycled gold and platinum.
Can you help me design my own piece of jewelry?
Yes! We are happy to help you create your very own piece of jewelry. You can use family diamonds or gemstones or choose one from us. Please contact us at firstname.lastname@example.org for more information.
Can I change the focal stone in any of your pieces?
Yes! We offer a wide range of focal stones in mined or laboratory grown diamonds, teal, green, blue Montana Sapphires, blue, pink, yellow sapphires and gemstones from around the world.
Can I use a family diamond or gemstone for my focal stone?
Yes, we love family jewelry! Please contact us at email@example.com to start the process.
How do I know what size of ring I need?
Please see "Page" for ring sizing.
Do you send an appraisal with my purchase for insurance purposes?
Your finished piece of jewelry is accompanied with an Appraisal for insurances purposes for replacement if your piece is ever lost or stolen, and the focal point diamond both mined and laboratory grown are accompanied with a report from one of the following laboratories: Gemological Institute of America (GIA), International Gemological Institute (IGI) or Gem Certification & Assurance Lab (GCAL).
How long will it take until my order is shipped?
Many of our items are ready to size and ship and will be shipped the same day or the very next day at the latest. (excluding holidays)
For custom made piece of jewelry, please expect 7-10 days to ship.
Can you ship my package so it is a surprise?
Yes! Our shipping labels do not include our business name or the word jewelry. Consider having your purchase sent to your workplace or a friend or relative to keep your secret. Please make sure someone is at available since all purchases require a signature for delivery.
Who do you use for shipping?
We ship all of our items with FedEx, UPS or USPS. When your order is ready to ship, you will receive an email including your tracking number.
Please make sure someone is available since all purchases require a signature for delivery.
We insure shipments on all orders. For legal purposes, the value of your shipment is non-negotiable and must directly reflect the cost of the jewelry.
Do you accept returns?
We want all of our customers to love their purchase.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Since our designs are handcrafted, a 10% restocking fee will incur. This fee covers resizing and polish.
Please review our complete return policy here.
Do you accept exchanges?
If you wish to exchange your piece, we will apply the full amount of your original purchase to a new purchase of equal or greater value. The new piece must be available to purchase at the time of the exchange (within 7 days of original purchase). The credit does not apply to future purchases, and the credit is limited to one exchange per piece.
Transactions are handled with bank-grade security.
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.